Inbound Call Center from boxpbx
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Our inbound call center solution designed specifically for small call centers and companies, offering a feature-rich platform with seamless integration to enhance efficiency and deliver exceptional customer service, all at an affordable cost.
About The Service
An inbound call center is a vital application that allows businesses to efficiently handle incoming customer calls. Our feature-rich solution equips you with the necessary tools to streamline your operations and deliver exceptional customer experiences.
With our application, you can effortlessly manage a team of agents, supervisors, and call queues, ensuring calls are routed to the right person at the right time. Empower your agents with the ability to handle customer inquiries, provide support, and resolve issues promptly. Supervisors gain real-time insights, monitoring and coaching capabilities to optimize performance.
Our call center reports provide valuable analytics, enabling you to track key metrics, measure call volumes, and assess agent productivity.
Main Features
IVR
Call Announcement
Custom Hold Music
a computerized phone system that interacts with callers through recorded messages and keypad inputs. When you call a company and hear a menu asking you to "press 1 for sales, press 2 for support," that's the IVR system at work. It helps route calls to the right department or agent based on the caller's selection
The agent will be presented with a pre-recorded message and prompted to press 1 to accept the call.
Custom Hold Music: Each queue can have its own message or announcement
Each queue can have its own message or announcement
When prompted, the caller has the option to call back their Caller ID number or enter a new number if they wish to remain in the queue without loosing their position
Queue Call-Back
Keep track of some important numbers that tell us how many callers are waiting, how long they usually wait, and how long it takes to help them. We also look at the service level percentage, which tells us how well we're doing in answering calls on time. The abandon rate percentage shows us how many callers give up and hang up before we can help them
Real-Time Queue Stats
Skills-Based Routing
Callers can choose a specific option based on what they need. By picking the right option, they will be directed to a queue that matches their selection. For instance, if someone wants to speak in a specific language, we can send them to a special group of agents who are fluent in that language and prioritize their calls. This ensures that callers are connected with the most suitable agents who can assist them effectively.
Unlimited Call Queues
Create and use as many queues as needed by your specific requirements
IVR
Agent Queue Status
Call Announcement
Call History
Custom Queue Hold Music
Queue Call Back
Real-Time Queue Stats
Skills Based-Routing
Unlimited Call Queues
Wait Time Announcement
low cost per user per month
with USA Calling Included at $0.02Min
we are boxpbx
and there's much, much more!
🔸 Unlimited Auto Attendants
🔸 Create Text-to-Speech Announcements
🔸 Web Portal to Manage Your Phone System
🔸 Unlimited SMS
🔸 Voicemail to email
🔸 Team Chat
🔸 Video meetings with screen share
🔸 Stats
🔸 Unlimited queues/hunt Groups
🔸 iOS and Android Mobile App
Virtual HD Meetings
As part of an included in both our Business Phone System and Inbound Call Center offerings, enjoy HD High Quality Video Conferencing and Collaboration
Main Features
Video Conferencing
Webinars
Scheduling
Meeting Recordings
Join On the Go
Share Content
Share Content Chat
Meeting Collaboration
Screen Sharing
Application Sharing
Choose Browser Window to Share
Document Sharing
Edit Files in Real-time
Pause & Resume Screen Sharing
Broadcast Message – Group Chat
Instant 1:1 Chat
Personal Meeting Room
Advanced Host Controls & Scheduling
User Management
Assign Presenter
Send a Message to Meeting Attendees
Mute/Unmute Meeting Participants
Remove Meeting Participants
Lock Meeting
Lock Screen Share
Require Wait for Host
One-Click Scheduling
Optional Automatic Meeting Recurrence
Reminder Setting Through Email Scheduling
Additional A-la-carte Pricing
Call Recording
USA Numbers
Toll-Free Numbers
Fax-to-Email
E911 Number Registration (per location)
Inbound Enchanced Caller ID
LNP (Number Porting)
E911 Recovery Fee
LNP per Number
CNAM (Business Name Entry in National DB)
100 Hrs / 45 Days
500 Hrs / 90 Days
$25/Month
$50/Month
$1.99/Month
$1.99/Month
$4.99/Month
$2.99/Month
$4.99/Month
$2.99/Month
$14 One-time
$14 One-time
$6 One-time