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Connect and centralize
all your channels
Manage all customer service channels with a single contact center solution and boost your agents’ productivity thanks to the AI integrated into an omnichannel environment.
All channels. One Solution.
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Improve customer service with virtual smart agents
GenAI-powered virtual agents able to answer complex questions via voice and text so your teams can focus on the conversations that matter most.
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Boost your sales with marketing automation
With our Marketing Automation and CRM, you can effortlessly automate processes and optimize your digital campaigns thanks to the end-to-end traceability of the customer journey and real-time KPI analysis.
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Guarantee top quality with the most advanced conversation analysis
Powered by GenAI, our Speech Analytics system transcribes and analyzes your contact center’s conversations to improve your operations’ quality and find insights of value to your business.
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Efficiently organize your teams with a highly accurate forecast
A workforce management system that strikes the perfect balance between workload forecasted across all channels, level of service you need, and your agents’ preferences.
Main Channels
phone calls
sms
x (twitter)
chat
video calls
Elevate both your customers' and agents' experience
Manage your Entire Customer
Experience from a Single Omnichannel
Ecosystem
The on-demand cloud solution enables the operation of inbound and outbound campaigns -either independently or
combined- aimed at improving productivity, maintaining operational control, and enhancing customer experience across various interaction channels.
We create an omnichannel ecosystem to boost your customer's experience.
Versatility & Flexibility
-Marketing automation.
-Sales management with CRM.
-Outbound/Inbound calls.
-Social media.
-Embedded Whatsapp and chat.
Omnichannel Campaigns
-CX control panel .
-Full customer journey traceability.
-Quality management.
-Speech Analytics.
-Workforce management.
Planning and Analytics
-Unified omnichannel interface.
-Content generator AI copilot.
-“Ask for help” AI copilot.
-No-code designer.
-Skills-based routing.
-Shift management app.
Agent assistant
-Virtual agents with AI.
-Voice bots with natural language.
-AI-powered chatbots.
-Bot flow designer.
-Knowledge base fusion.
Self-service with AI