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  • Carlos Lahrssen

Grandstream, Yealink, Polycom and the War of the IP Phones; WHo's Best?

Updated: Jul 14, 2023


Grandstream GXP Series

  • Basic Model: Grandstream GXP1625

  • Premium Model: Grandstream GXP2170

Pros

  • Cost-effective solution with competitive pricing.

  • Easy setup and configuration process.

  • Solid audio quality and HD voice support.

  • Wide range of features, such as call forwarding, call waiting, and multi-party conferencing.

  • Support for popular voice codecs and interoperability with various SIP platforms.

Cons

  • Limited display capabilities on basic models.

  • User interface and menu navigation may not be as intuitive as some competitors.

  • Some users have reported occasional software glitches or firmware issues.

  • Advanced features and customization options may be more limited compared to premium models.

Grandstream GRP Series

  • Basic Model: Grandstream GRP2612P

  • Premium Model: Grandstream GRP2616

Pros

  • Improved design and build quality compared to previous models.

  • Enhanced display and user interface with color screens on premium models.

  • Excellent audio quality and advanced acoustic echo cancellation.

  • Extensive telephony features, including call transfer, call park, and XML customization options.

  • Built-in dual Gigabit Ethernet ports for faster network connectivity.

Cons

  • Basic models have monochrome displays, limiting visual capabilities.

  • Premium models can be more expensive than basic models.

  • Some users have reported occasional issues with firmware updates or compatibility with certain PBX platforms.

  • Limited availability of expansion modules compared to other brands.

Grandstream GXV Series

  • Basic Model: Grandstream GXV3275

  • Premium Model: Grandstream GXV3370

Pros

  • Versatile IP phones with multimedia capabilities, including video conferencing and built-in web browsers.

  • High-resolution touchscreens and intuitive user interfaces.

  • Wide range of telephony features combined with multimedia functionality.

  • Powerful processors for smooth performance and multitasking.

  • Support for popular video codecs and integration with IP surveillance cameras.

Cons

  1. Higher price point compared to basic models and some competitor devices.

  2. Multimedia features may not be necessary for all businesses, leading to additional cost without full utilization.

  3. Some users have reported occasional software issues or slower response times with certain applications.

  4. The complexity of multimedia features may require additional training or support for users.


Yealink

  • Basic Model: Yealink T4 Series (e.g., Yealink T46S)

  • Premium Model: Yealink T5 Series (e.g., Yealink T58A)

Pros

  • Excellent audio quality and HD voice support.

  • User-friendly interface with a large, high-resolution display.

  • Wide range of features, including call recording, expansion modules, and Bluetooth connectivity.

  • Good value for the price, offering competitive features at a reasonable cost.

  • Seamless integration with popular unified communications platforms.

Cons

  • Limited color options for display screens compared to some other brands.

  • Some users find the configuration options to be less intuitive than competitor devices.

  • Premium models can be more expensive than basic models, although still generally more affordable compared to other brands.

Poly

  • Basic Model: Poly VVX Series (e.g., Poly VVX 411)

  • Premium Model: Poly CCX Series (e.g., Poly CCX 600)

Pros

  • Excellent audio quality with HD voice and acoustic clarity technologies.

  • Sleek and modern design with intuitive touchscreens.

  • Extensive compatibility with a variety of call control platforms and unified communications solutions.

  • Advanced features like video calling, Wi-Fi support, and built-in web browsers in premium models.

  • Robust security measures to protect against potential threats.

Cons

  • Some users find the menu navigation system to be less intuitive compared to other brands.

  • Premium models can be more expensive, especially with added features and capabilities.

  • Limited availability of color display options for certain models.



It's important to note that individual preferences and specific business needs may influence the choice of IP phone models. Consider factors such as pricing, desired features, compatibility with your existing infrastructure, and the overall reputation of the manufacturer when selecting the most suitable IP phone for your organization.




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