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  • Carlos Lahrssen

Side-by-Side Comparison Between and

Updated: Jul 14, 2023


  1. Feature-Rich: Nextiva offers a comprehensive set of features including call management, auto attendant, voicemail-to-email, team messaging, video conferencing, and CRM integrations.

  2. Scalability: Nextiva provides scalable plans suitable for businesses of all sizes. Pricing starts at $21.95 per user per month for the Basic plan, $27.95 for the Pro plan, and $37.95 for the Enterprise plan.

  3. Reliability: Nextiva boasts a reliable service with 99.999% uptime, ensuring businesses can stay connected without interruptions.

  4. Advanced Analytics: Nextiva provides detailed analytics and reporting tools to gain insights into call volume, agent performance, and customer trends.

  5. Excellent Customer Support: Nextiva is known for its top-notch customer support, offering 24/7 assistance via phone, email, and live chat.


  1. Higher Cost: Nextiva's pricing can be higher compared to some competitors, especially for the Enterprise plan. Advanced features may require additional add-ons or higher-tier plans.

  2. Learning Curve: Due to its extensive feature set, new users may require some time to familiarize themselves with the platform.


  1. Cost-Effective: offers an affordable pricing plan at $9.99 per user per month, which includes features like call management, Video Meetings, voicemail, and includes USA local and long distance calling with unlimited SMS.

  2. Easy Setup: provides a user-friendly interface and straightforward setup process, making it accessible for businesses without extensive technical knowledge.

  3. Customization: allows users to customize their phone system according to their specific requirements, providing flexibility in feature selection.

  4. Customer Support: is praised for its responsive and helpful customer support, offering assistance to users in a timely manner.

  5. Average savings on a company with 12 users is about $330 per month!


  1. Limited Features: Compared to Nextiva, may have a more limited feature set, potentially lacking advanced functionalities like omnichannel Contat Center features, integrations with popular apps, etc.

  2. Scalability: may have limitations in terms of scaling up for larger businesses or handling significant increases in endpoint management.

It's important to evaluate your specific business needs, budget, and desired features when comparing these providers. offers an extensive feature set and reliable service, but at a higher cost. provides cost-effective plans, but with more limited scalability and advanced features. Consider your requirements and compare pricing, features, and customer reviews to make an informed decision that aligns with your business goals.

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